City of Norman Jobs – Communications Officer

Website City of Norman

Job Description:

Answers 9-1-1 lines; determines caller’s needs; and enters information into a computer system or card system for appropriate response, frequently handling several calls simultaneously. Operates central communications equipment answering non-emergency phone lines to include after hours calls to the City of Norman offices.

Job Responsibilities:

  • Operates the radio for non-emergency assignments for city services that requires the upkeep of records in the computer system and other various components.
  • Maintains other logs as required.
  • Notifies departments regarding emergency messages, damage to traffic signs or lights, or any other hazards reported.
  • Performs related duties as required.
  • Obtains additional information from callers who may be argumentative or mentally or emotionally upset to gather more information about the emergency.
  • Updates street locations and new streets for response purposes.
  • Performs law enforcement type queries on various systems including but not limited to the State Computer Records System and Internet.
  • Enters data into the National Crime Information Center’s computer and supplements police reports with information from performed actions.
  • Maintains log of entries, locates, modifications, and clear and cancels placed into the NCIC computer.
  • Enters and verifies data into the OLETS, NCIC, and NPD computers.

Job Requirements:

  • Following oral and written instructions.
  • Making critical and expedient decisions within established guidelines. Speaking clearly and concisely, using proper English.
  • Effective interpersonal skills to elicit information and remain calm in highly stressful situations where human safety is at risk.
  • Extracting information from irate and irrational individuals.
  • Entering data in an accurate and timely manner.
  • Reading maps and relating to specific call data.
  • Responding appropriately in emergency situations.

Qualification & Experience:

  • High school diploma or equivalent.

Job Details:

Company: City of Norman

Vacancy Type: Full Time

Job Location: Norman, OK, US

Application Deadline: N/A

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